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Source: CMSA Today BY STEPHANIE BERKNER, LCSW, CDP Social workers are routinely faced with ethical challenges that require a balance of compassion, impartiality, and clinical judgment to properly navigate. Patient and family conflict is a common issue within medical case management settings. Complex family dynamics can often test boundaries and push unrealistic expectations and demands upon […]

Source: CMSA Today BY WIARA JACKSON, MSW, LCSW, CCM Social workers are often celebrated for their front-line efforts in supporting individuals and families through challenging times. Yet, beneath the surface of their recognized duties lies a vast landscape of invisible labor, vital work that is rarely acknowledged, but crucial to the well-being of clients and communities.

Source: CMSA Today BY JANET COULTER, MSN, MS, RN, CCM, FCM, RIT AND MARYANN OTT, BSN, RN, CCM, CPC Behind every worker’s compensation claim is a human story, one that often begins with uncertainty, pain, and disruption. For the injured worker, the experience can be overwhelming. There are medical decisions to navigate, employment concerns to address, and

Source: CMSA Today BY BONNIE BOOMSMA, RN, BSN, BSW, CCM, CMSRN AND JENNIFER BOONE, LCSW Claire is a typically developing seven-year-old who spends her summer evenings chasing fireflies and carefully collecting them in a glass jar. Her days are filled with swimming in the lake, timing how long she can hold her breath underwater, and exploring the

Source: CMSA Today BY MICHELLE BRUSIO, MSN, RN, CCM I had the opportunity to interview a female Army Soldier who commissioned into the Army, underwent short training, and was sent to Active Duty. I was able to ask her some questions about her first deployment and about being the only female in her platoon. This is

Source: CMSA Today BY ELAINE BRUNER, MSN, RN, CMGT-BC, FCM In 2025, there were approximately 17.6 million veterans in the United States and 1.3 million active-duty service members. Their healthcare needs are different from those of civilians due to toxic fumes from burn pits, environmental hazards, biologics, and endemic country diseases, which are examples of hazardous

Source: CMSA Today BY SANDRA ZAWALSKI, MSN, RN, CCM, CRRN, ABDA, MSCC, DR. INDIA WATSON, DSL, MSN, RN, CCM, CMPC, AND TRINA STURDIVANT, MSN, RN, CCM Introduction Being or feeling tired can be confused with burnout. Burnout is a state of emotional, physical, and mental exhaustion caused by prolonged or excessive stress. This is a serious condition that

Source: CMSA Today BY JOYACE G USSIN, MSN, RN, BSBM, CCM Introduction Captain Michael Sevilla, MSN, RN, serves as a Case Manager Navigator at the University of Texas M.D. Anderson Cancer Center (UT MDACC). With many years of experience, Michael is frequently called upon to provide coverage wherever it is needed, regardless of specialty. His assignments

Source: CMSA Today As we move into 2026, one thing is clear: case management continues to evolve—and CMSA is committed to ensuring our members are prepared, supported, and leading the way. From advanced education and immersive conferences to leadership development and professional recognition, the year ahead is filled with opportunities to grow, connect, and shape